Digital Brace Fitting Process

Why fitting matters

A brace that slips or pinches does not do its job — and because opened braces cannot be returned for hygiene reasons, fitting has to be right before dispatch. Our process adapts the in-clinic fitting standard of Sports & Spine Professionals into a remote workflow any customer in Pakistan can follow on WhatsApp.

The seven steps

• 1. Share your need — the injury area, the product you are considering, and your doctor/physio recommendation if you have one.
• 2. Take measurements — we send you exactly what to measure (for knee braces: thigh, knee, and calf — see the size guide; for boots: foot length and shoe size).
• 3. Match the product — we confirm the brace or boot type and size against your measurements, honestly, including telling you when a cheaper option fits your need.
• 4. Check alignment on arrival — after delivery, we guide hinge positioning (in line with the knee joint) or heel seating for boots, over WhatsApp photos if helpful.
• 5. Strap tension check — firm but never circulation-restricting; we walk you through the two-finger check and the too-tight warning signs (numbness, tingling, colour change).
• 6. Comfort test — walk for 10–15 minutes, sit and stand a few times, then re-check the fit; straps often need one small adjustment after the first wear.
• 7. Follow-up — message us with any fit issue; for selected knee braces we can supply 1mm, 2mm, or 3mm foam padding based on knee width.

When to visit us instead

If you are in Lahore, free in-store fitting at DHA Phase 5 is the better option — everything above happens in person in one visit. And whenever an injury, fracture, or post-surgery plan is involved, your doctor or physiotherapist's advice comes first: we fit the product; they direct the recovery.

Products Covered by Fitting Support