At The Physio Store, customer privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, contact us, or use our services.
The Physio Store is an e-commerce store providing physiotherapy products, orthopedic braces, walking boots, ankle supports, tapes, rehabilitation devices, and related recovery support products across Pakistan. By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect information that helps us process your purchase, deliver your order, provide customer support, and improve our services. This may include your full name, phone number, email address, delivery address, billing address if different from the delivery address, city, area, order details, payment method, courier details, account information, and communication history with our support team.
If you create an account or sign in using Google, we may receive basic profile information such as your name, email address, profile picture, and Google account ID. We use this information only to create and manage your customer account and improve your login experience. We do not receive or store your Google password.
We may also collect technical information such as your device type, browser type, IP address, pages visited, time spent on the website, referral source, and cookie-related data. This information helps us understand website performance, improve customer experience, and protect the website from misuse.
2. How We Use Your Information
We use customer information to process orders, confirm purchases, arrange deliveries, communicate order updates, manage customer accounts, provide after-sales support, handle returns or exchanges, maintain inventory records, improve our website, and prevent fraud or fake orders.
We may contact you through phone, WhatsApp, SMS, email, or website notifications for order confirmation, delivery updates, payment confirmation, customer support, product guidance, or important service-related communication. Promotional messages may also be sent where appropriate, and you may request to stop receiving promotional communication at any time.
3. Payment Information
The Physio Store may offer payment options such as Cash on Delivery, bank transfer, Easypaisa, JazzCash, debit or credit card payments, or other approved payment methods. For online payments, payment processing may be handled by authorized third-party payment gateways or financial service providers.
We do not store complete debit card numbers, credit card numbers, CVV codes, or sensitive banking credentials on our website. Payment-related information that may be stored includes payment method, transaction reference number, payment status, order value, and confirmation details required for order processing and record keeping.
4. Sharing of Information
We only share customer information where necessary to complete business, delivery, payment, support, or legal requirements. This may include sharing relevant details with courier partners, payment gateways, website hosting providers, backend service providers, analytics tools, customer support tools, and regulatory or legal authorities where required.
For delivery purposes, we may share your name, phone number, address, city, area, order value, product details, and payment method with courier or delivery partners. This information is shared only to complete delivery, tracking, returns, and customer support.
We do not sell customer personal information to third parties.
5. Cookies and Website Tracking
Our website may use cookies and similar technologies to keep your cart active, remember preferences, improve website performance, support account login, understand visitor behavior, and assist with analytics or marketing. You can control or disable cookies from your browser settings, but some website features may not work properly if cookies are disabled.
6. Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure. These steps may include secure hosting, password-protected systems, restricted admin access, backend controls, and trusted service providers.
No online platform can guarantee complete security. Customers are responsible for keeping their account login details safe and should avoid sharing passwords or private account access with others.
7. Data Retention
We may retain customer and order information for as long as necessary to complete orders, provide support, manage returns or exchanges, maintain business records, meet accounting or tax requirements, prevent fraud, and comply with legal obligations. When information is no longer required, it may be deleted, anonymized, or securely stored according to business and legal needs.
8. Customer Rights
Customers may contact us to request access to their personal information, correct inaccurate details, update account information, request account deletion where applicable, ask how their information is used, or stop receiving promotional communication.
Some information may need to be retained for order history, payment records, delivery proof, fraud prevention, accounting, legal, or business record purposes.
9. Children’s Privacy
Our website is intended for general customers and is not directed toward children. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
10. Medical Information Disclaimer
The Physio Store sells recovery support products and physiotherapy-related items. Any information provided on our website, product pages, packaging, WhatsApp, or social media is for general product guidance only. It should not be treated as medical diagnosis, treatment, or professional medical advice.
Customers should consult a doctor, physiotherapist, or qualified healthcare professional for medical conditions, injuries, post-surgical recovery, product suitability, or treatment decisions.
11. Third-Party Links
Our website may contain links to third-party websites, payment pages, courier tracking pages, social media platforms, or external services. We are not responsible for the privacy practices, content, or security of third-party websites. Customers should review the privacy policies of those platforms before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, payment methods, delivery process, legal requirements, or business operations. The updated policy will be posted on this page with a revised “Last Updated” date.
13. Contact Us
For privacy-related questions, account requests, order support, or data concerns, you can contact us at:
The Physio Store
Website: thephysiostore.co
WhatsApp: 0309 6992521
Email: sportsandspine.physiostore@gmail.com
Business Address: Basement of 275, Shapes Fitness Center DHA, Sector G, Phase 5, D.H.A, Lahore, 54000